Shipping and Delivery Policy

This Shipping and Delivery Policy explains how orders placed through londonmerino.com are processed, packed, dispatched, and delivered. The purpose of this policy is to provide transparency and set clear expectations for customers regarding fulfillment and shipment handling. By placing an order through the website, customers agree to the practices described below.

Order Processing

All orders are subject to availability and acceptance. Once an order is successfully placed, it enters our processing queue where it is reviewed and prepared for dispatch. Processing includes order verification, inventory confirmation, quality inspection, and secure packaging. Orders are processed on business days only. Orders submitted on non-business days or public holidays will be processed on the next available business day.

We reserve the right to decline or cancel any order if there are issues related to stock levels, payment verification, or suspected fraudulent activity. If an order must be canceled after submission, the customer will be notified through the order communication channel used at checkout.

Packaging Standards

We take care to ensure that all items are packed securely and appropriately for transit. Packaging materials are selected to protect garments and accessories from damage, moisture, and contamination during handling and transportation. Where possible, we aim to use responsible and reduced-waste packaging solutions without compromising product safety.

Multiple items within the same order may be packed together or separately depending on size, fragility, and warehouse logistics requirements. Split packaging does not change the order contents or customer entitlements.

Shipment Methods

Orders are shipped using reputable delivery partners selected based on reliability, tracking capability, and service coverage. The chosen shipping method may vary depending on destination region, package characteristics, and operational efficiency. We reserve the right to select the most appropriate carrier for each shipment.

Some destinations may require additional handling procedures, customs documentation, or compliance checks. Customers are responsible for ensuring that ordered products are permitted in the destination jurisdiction and comply with local regulations.

Tracking and Notifications

When shipment tracking is available, customers will receive a shipment confirmation message that includes tracking access details. Tracking updates are provided by the delivery partner and reflect their latest scan events. While we monitor fulfillment performance, tracking systems are operated by third parties and may occasionally experience delays or gaps in status updates.

If tracking shows an exception or irregular delivery status, customers should first check the most recent carrier update. If further assistance is needed, customer support can help initiate a carrier inquiry.

Delivery Attempts and Receipt

Deliveries are completed according to the carrier’s operational procedures. A delivery attempt may require a signature or may be left in a secure location at the carrier’s discretion. If delivery cannot be completed, the carrier may attempt redelivery or hold the package according to their policies.

Customers are responsible for providing accurate and complete delivery information at checkout. We are not responsible for failed delivery resulting from incorrect or incomplete information submitted with the order.

Upon receipt, customers should inspect the package and contents promptly. Any visible damage or missing items should be reported as soon as possible so that a resolution process can begin.

International Deliveries

For cross-border shipments, packages may be subject to customs inspection and import procedures. These processes are controlled by local authorities and are outside our direct control. Customers act as the importer of record where applicable and are responsible for complying with local import requirements.

Documentation provided with international shipments will reflect the order contents as required by shipping regulations. We cannot alter declared information to bypass customs rules.

Delays and Force Majeure

While we strive to ensure smooth and reliable delivery, certain circumstances may cause delays outside our control. These may include transportation disruptions, weather events, regulatory inspections, labor actions, or system outages affecting logistics providers. In such cases, delivery timelines cannot be guaranteed.

Operational disruptions may also affect warehouse processing capacity. When this occurs, orders will be fulfilled as soon as normal operations resume.

Lost or Damaged Shipments

If a shipment is confirmed lost in transit or arrives materially damaged, we will work with the carrier to investigate and determine appropriate next steps. Customers may be asked to provide supporting information such as photos of packaging or contents to support a claim review.

Resolutions may include replacement, reshipment, or refund at our discretion based on investigation findings and stock availability.

Policy Updates

We may update this Shipping and Delivery Policy from time to time to reflect operational, legal, or logistical changes. The most current version will always be posted on londonmerino.com. Continued use of the website after updates indicates acceptance of the revised policy.